Satisfactory
Extremely light pole, didn’t get a chance to use them yet. My monster run is coming up soon and hoping poles will help me to cross the finish line
Availability is indicated on each product, once you have selected your option the quantity available corresponds exactly as in our warehouse you won't be able to buy products that are not available, you would be able to book products that are in arrival and certain products are available as pre-order (these are clearly stated in the product list).
Our loyalty towards our customers are very important and this we do not permit of selling any unavailable products (inadvertent errors may occur).
The year indicated in the title of the item refers to the year of collection of the catalogue’s supplier. Therefore, this year does not correspond to the year of production or launch of the product on the market. Some products, which remain unchanged, can be put up for sale again the years following the production year.
On RUNKD an item could be:
We always try to give dates or time lines as exact as possible, but do consider that any delays due to the supplier or the courier service could appear for which you will be notified.
By signing up for the Activate stock alert within the product, you will be notified via an automated email when the product return back in stock. RUNKD can not guarantee the email receipt and the subsequent availability of the products as this notification shall not imply the reservation for an order of the product. Thus if the product is on demand it will end quickly.
See the section Stock availability
You cannot edit an order. However you may be required to cancel the order enabling you to make a new order with the desired products, only if the current order has not gone in the “In preparation” status (Visible in the status update email and in the user profile section of the order).
If you have sent the request to late you will be able to return the goods (we invite you to visit our Returns and non-EU Returns pages).
It is possible to cancel your order only if it has NOT gone in the “in preparation” status visible in the status update email and in the “My Order” user profile section. After this status, the order is already being processed, and in the case of an On Request product, and the order may have been confirmed with the supplier the cancellation is no longer possible.
You cannot cancel an order via email, phone or chat but only and exclusively through the “My Orders” section within your user profile:
The request will be dealt within 24-48 business hours with a subsequent refund by using the same method with which payment was made. A canceled order is no longer reversible and you would need to place a new one.
If you have sent the request to late you will be able to return the goods (we invite you to visit our Returns and non-EU Returns pages).
In this section, you will find the different status an order can have and their meaning.
Extremely light pole, didn’t get a chance to use them yet. My monster run is coming up soon and hoping poles will help me to cross the finish line
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